Frequently Asked Questions
Everything you need to know about your SOSU Cosmetics order and products.
Are SOSU Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your delivery progress in real-time.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of purchase.
Do you ship internationally?
Yes, SOSU Cosmetics ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your eyelashes reusable?
Our high-quality synthetic and luxury lashes are designed for multiple uses. With proper care and by removing adhesive residue after each wear, they can last for up to 15-20 applications.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and buy-now-pay-later options like Klarna.